Industry: Office Supplies
Products/Services: Telecommunications and Phone systems
Office Central required a telecommunication system with the ability for Centralized Call Center, Remote Users and streamline telecom cost.
Tone Performance was able to put together a solution using the Avaya IP Office platform. This solution leverages the SIP Trunk Technology to allow all remote office phone numbers to be centralized on a single node.
Office Central also required a call center application to measure the service level of their customer service representatives. The Avaya IP Office Customer Call Center was the solution of choice. A Simple and Robust Contact Center Application for IP Office.