Tone Performance Communications Inc

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Products Map

Avaya 1408 Digital Deskphone

Digital 8-button phone for IPO, Communication Manager and Integral 55.

The 1408 Digital Deskphone offer 8 administrable buttons with LED signalling. The phones are developed for users with the need to see many extensions at a glance and dial with one fingertip. The white backlight of the display allows a very easy readability of the call information even when the surrounding is not really bright.

The 1400 Deskphones provide support for hands-free (speakerphone). All phones are in the well known design of the 1600 IP Series, are wall-mountable and black in color. The most important functions are easy usable via fixed buttons situated around the dial pad. The 8 administrable buttons, each with a red and a green LED and paper labels are designed for users with the need to see many extensions at a glance and dial with one fingertip. 1400 are expected to be of great interest to customers with regional offices, branches, teams with intensive call handling, secretaries or receptionists in the hotel.

The state-of-the-art graphical displays also shows letters from complex languages.

The 1408 offers the most important functions via hardkey, three contextual softkeys and a headset jack.

For Everyday users: the 1408 Digital Deskphone. Everyday users typically rely on several forms of communication including voice and email – and while they require a quality telephone, their telephone use is relatively light or straight-forward in nature. Cubicle workers and sales staff within a retail store are examples of Everyday users for whom the 1408 Digital Deskphone delivers a productivity-enhancing telephone.

1408 Digital Deskphone highlights:
 
• Supports eight administrable feature buttons
• Each button includes dual LEDs (red, green) providing explicit status for the user
• Includes several fixed feature keys for common telephone tasks including conference, transfer, drop, hold, mute
• Includes high-quality speakerphone
• Supports a broad portfolio of wired and wireless headsets through its integrated headset jack
• Large capacity contacts and call log applications that can enhance productivity and personalization
• Context sensitive user interface along with three softkeys and a four-way navigation cluster – ideal for scrolling through the local contacts list or call logs
• The three-line by 24-character display is white backlit for easier viewing in all lighting conditions
 

Avaya 1416 Digital Deskphone

Digital 16-button phone for IPO, Communication Manager and Integral 55.

The 1416 Digital Deskphone offers 16 administrable buttons with LED signalling. The number of buttons can be expanded by 32 with each Button Module. The phones are developed for users with the need to see many extensions at a glance and dial with one fingertip. The white backlight of the display allows a very easy readability of the call information even when the surrounding is not really bright.

The 1400 Deskphones provide support for hands-free (speakerphone). All phones are in the well known design of the 1600 IP Series, are wall-mountable and black in color. The most important functions are easy usable via fixed buttons situated around the dial pad. The 16(+32) administrable buttons, each with a red and a green LED and paper labels are designed for users with the need to see many extensions at a glance and dial with one fingertip. 1400 are expected to be of great interest to customers with regional offices, branches, teams with intensive call handling, secretaries or receptionists in the hotel.

The state-of-the-art graphical displays can also show letters from complex languages.

The 1416 offers the most important functions via hardkey, three contextual softkeys and a headset jack.

We recommend the 1416 with an adjustable 4-line display and the option for the Button Module as the most comfortable choice for an “Essential” or “Navigator” user profile.

or Navigators: the 1416 Digital Deskphone. The Avaya 1416 Digital Deskphone is designed for the Navigator type user. Receptionists, assistants, and managers are examples of Navigator users – people who answer incoming calls, transfer customers to different departments or extensions, and monitor several line appearances throughout a typical day. For the Navigator user, the 1416 Digital Deskphone provides the most one-touch line/feature/speed-dial buttons without the need to scroll through on-screen lists.

 
1416 Digital Deskphone highlights:
 
• The 1416 Digital Deskphone supports 16 administrable feature buttons on the phone itself – and a 32-button expansion module provides access to a total of 48 feature keys or speed dial buttons
• Each of the buttons features a dual LED (red, green) providing explicit status for the user
• For a familiar look and feel, the 1416 Digital Deskphone includes several fixed feature keys for common telephone tasks including conference, transfer, drop, hold and mute
• In addition, the 1416 Digital Deskphone includes a high-quality speakerphone, and supports a broad portfolio of wired and wireless headsets through its integrated headset jack
• Context sensitive user interface along with three softkeys and a four-way navigation cluster – ideal for scrolling through the local contacts list or call logs
• The viewing angle of the display on the 1416 Digital Deskphone is adjustable and measures four lines by 24 characters
• Additional caller related information is displayed with active appearances for easier call handling
• The display is white backlit for easier viewing in all lighting conditions
 

Avaya 9508 Digital Deskphone

New style Digital Phone DS 24 programmable keys 8 btns 3 pages

The Avaya 9500 Series Digital Deskphones allow small and medium sized businesses to deliver highly reliable, high quality, communication solutions for a range of user types within the organization. With an appearance and functionality similar to that of the well-established Avaya 9600 Series IP Deskphones, the 9500 Series can be deployed in mixed digital/IP telephony environments and are an ideal choice for companies wanting to add digital endpoints with a consistent look and user experience to their existing portfolio. The 9500 Series’ smart design, crystal-clear sound and productivity features make these phones an easy choice for companies looking to gain strategic competitive advantage from their communications infrastructure.

Looks Great, Sounds Better: The 9500 series features large, eye-friendly displays; paperless, all-digital labeling; and a high-quality integrated speakerphone that ensures everyone can hear and be heard.

Familiar, Functional Interface: There’s almost no learning curve with the 9500 Series. Almost any user will intuitively know to use the fixed keys to access the most common features and the flexible softkeys with contextual guidance and prompts.

A Sound Investment: The 9500 Series is an excellent value for your growing company – and it’s designed to remain that way, with expansion options including a headset interface. The 9500 Series delivers significant competitive advantages at its price point while lowering total cost of ownership for your company.

Hardware Specs

• Charcoal gray
• Handset with 9-ft cord
• Dual-position stand
• Wall-mountable
• White backlit graphical display 181 x 121 dots; 8 rows x 32 characters
• Permanently-labeled buttons: Speaker, Headset, Mute, Volume, Avaya Menu, Phone, History, Contacts, Voicemail Message
• Permanently-labeled navigation cluster (Up/Down, Left/Right, OK)
• Message Waiting indicator
• 8 administrable buttons
• 4 contextual softkey buttons
• Button Module 12 (BM12) supported; up to 3 can be connected
• Headset support
• Two-way speakerphone
• 2 wired line interface
 
Size and Weight
• Length (depth) in low position: 8.07in (205mm)
• Width: 8.03in (204mm)
• Height off desk in low position/high position: 6.34in (161mm) / 7.91in (201mm)
• Weight including handset and stand: 2.2 lbs (992g)
 
Software
• Call control protocol: DCP
• Codec: G711
• Two-way speakerphone
• Secondary line alerting Platform Support Avaya IP Office
• Native support on IP Office Release 7.0
• Full access to IP Office call appearances and features
• Line appearance/feature key buttons: 8 x 3 levels
• Contacts application: 100
• Call Log application, with Missed/Answered/Outgoing calls,: 30
• User option for language selection
 

Click here to dowload factsheets

 

Avaya 9611G IP Deskphone

The 9611G IP deskphone is an 8-line telephone ideally suited for Everyday users who consider the phone to be one of many useful communication tools and who rely on common functions like directory and speed dial to enhance productivity and communications. The competitively priced, high-performing 9608 features a monochrome display, 4 softkeys, common user interface with Avaya one-X® solutions, high definition audio quality, integrated Ethernet interface, support for Bluetooth® and DECT headsets and up to three 12 or 24 Button Expansion Modules. Part of the 9600 Series IP Deskphones, the 9608 leverages your enterprise IP Network to deliver sophisticated voice communications from headquarters, remote locations or home offices. Integrated with Avaya Aura® and IP Office, the 9608’s evolutionary approach optimizes communications through a flexible architecture that leverages existing investments and accommodates changing business needs.
 
Delivers high definition audio that can increase productivity by reducing fatigue and provides easier-to-understand multi-party calls through the wideband audio codec in the handset and headset. Multiparty calls require DSP (Media Gateway).
 
• Simplifies call control on the display using softkeys for everyday functions such as transfer, conference and forwarding and to access everyday processes including third-party applications such as company-wide corporate directories
 
• Provides visual queues that can speed task management through 8 Red/Green LEDs
 
• Improves flexibility through support of a secondary Ethernet port for a PC as
well as Bluetooth and DECT Headsets (with adapter)
 
• Enables more efficient, high-speed call management through support of up to three 12 or 24 Button Expansion Modules
 
• Offers consistency through a common Avaya one-X® interface (including mobile endpoints)
 
• Accommodates changing business needs with Session Initiated Protocol (SIP) based infrastructure on Avaya Aura.
 
• Supports reduced energy consumption and costs through Power-over-Ethernet Class 1 design with “sleep mode”
 

Click here to download factsheet

 

 

Avaya 9620 IP Phone

Avaya one-X® Deskphone 9620 IP Telephone

Avaya one-X® Deskphone is a family of next generation IP telephones that delivers a new and unique communications experience to drive increased productivity.


The Avaya one-X Deskphone family features an intuitive user interface which helps to make users proficient and confident in performing common telephone tasks such as setting up a conference call or completing a transfer. With brilliant audio quality, it’s much easier to hear and understand other people which speeds business while reducing fatigue and stress. Avaya oneX Deskphone models now support voice commands for speech based dialing, and allow workers to dial personal contacts stored on the phone or a USB memory stick. The Avaya 9600 Series deskphones are built with future growth and enhancement in mind, with many modular add-ons that can be added as they are needed – protecting investments and leading to improved total cost of ownership. The new telephones also feature a very stylish and professional design including support for customized display screen saver images and custom faceplates with company logos.
Avaya one-X is a portfolio of communications solutions which deliver a powerful and consistent communications experience for the end user – across a variety of devices and interfaces. Avaya one-X solutions provide streamlined access to communications, to drive productivity and competitive advantage.


Avaya 9620 IP Telephones are specifically designed for the everyday telephone user – those who typically rely on multiple communications tools such as e-mail and IM, yet still require a high quality and intuitive telephone for voice communications.


An embedded speech recognition engine within the Avaya 9600 Series deskphones allows for dialing of contacts by simply speaking the person’s name. For those contact entries with more than one number (work, home), the user can specify “call John Smith at work” and the Avaya 9620 is intelligent enough to make it happen. For workers on the go, a USB stick can used to log in to a phone and store personal contacts. When the USB is inserted into an Avaya 9600 Series deskphone, it logs the user in and allows users to speech dial any of the up to 250 personal contacts supported by the phones.


The high fidelity audio of the Avaya 9620 IP Telephone provides crystal clear sound, eliminating background noise, while the backlit display and intuitive interface simplifies access to advanced Avaya Aura™ Communication Manager features – such as one-touch dialing from the contact list and accessing recent call information from call logs.


With its dual position flip stand, the Avaya 9620 makes a smart-looking addition to any desk.

And keep in mind


Improved total cost of ownership: The Avaya 9620 supports a portfolio of telephone modules and adapters and accessories such as wideband headsets and an adapter to support Gigabit Ethernet and Bluetooth – allowing for flexible and cost-effective enhancements and investment protection.


Security and reliability: With enhanced protection against denial of service attacks and support for 802.1x, LLDP as well as improved VLAN separation, the 9620 delivers the high level of security and reliability that you’ve come to expect from Avaya.

Hardware
• Backlit display – 3.45” diagonal QVGA quality gray-scale pixel based with adjustable display angle
• 9620C supports a ¼ VGA color display
• Full duplex speaker phone
• Ergonomic wideband hearing aid compatible handset supporting TTD acoustic coupler
• Two message waiting indicators
• Flip-stand/dual position
• Wall mount kit available
• Four way navigation cluster button
• Four contextual softkey buttons
• Volume button (separate volume levels in the handset, speaker, and ringer)
• Avaya Menu button (browser, options and settings access)
• Message button (LED)
• Telephony application (hard button)
• Mute button (LED)
• Speaker button (LED)
• Headset button (LED)
• Contacts button
• Call log button (LED)
• Ethernet (10/100) line interface with secondary Ethernet interface
• PoE 802.3af compliant class 2 device (auxiliary power available)
* 9620L is PoE Class 1
• Adapter interface (except 9620L)
• USB interface – supports USB 1.1 compatible thumb drives for personal contacts (except 9620L)
• Headset Interface

Software
• Contacts application (250 entry)
with hard button
• Call log (100-entry) with hard button/LED for missed call indication
• H.323 and SIP protocol support
(except 9620L)
• Standards-based G.722 wideband Codec and the following narrow band codecs: G.711, G.726, G.729A/B
• Support for the following languages: English, Canadian French, Parisian French, Latin American Spanish, Castilian Spanish, German, Italian, Dutch, Brazilian Portuguese, Japanese (Kanji, Hiragana, Katakana), Simplified Chinese, Korean, Russian Cyrillic, and Hebrew.
• Speech dialing languages include: US and UK English, French, Spanish, Dutch, German, Italian, Brazilian Portuguese

 

Click here to download factsheet

 

 

Avaya Contact Center (CCR)

IP Office Customer Call Reporter (CCR) is an IP Office application that collects and displays information on the current status of hunt groups and users that have been configured for IP Office Customer Call Reporter operation.

Avaya CCR allows supervisors to track & measure staff customer service and agent productivity levels through a browser based interface. The interface is intuitive and informative. Supervisors can set alarm notification levels, customize views with the statistics they care about most, and the generation of reports is simple - drag and drop, point and click. Recipients can receive reports in format of their choice - .doc, .xls, .pdf, etc. Though CCR can support up to 150 agents, 30 supervisors, and one administrator, the primary target market for the solution is the Small Business with less than 30 agents.

Avaya IP Office 500 System Unit

The award-winning Avaya IP Office communications solution helps small and medium-size businesses enhance customer service, reduce costs and increase employee productivity. The high-reliability, scalable communications platform provides simple, yet sophisticated applications for mobility, customer service, and seamless information sharing for single and multi-site businesses.

The Avaya IP500 is a mid-business system designed to scale with your business growth. It can support digital stations, analog stations, IP stations, or any combination of these technologies. The Avaya IP Office is powerful, feature rich, and has the productivity applications to drive your business to the next level. 

 

The Avaya IP500 is a mid-business system designed to scale with your business growth. It can support digital stations, analog stations, IP stations, or any combination of these technologies. The Avaya IP Office is powerful, feature rich, and has the productivity applications to drive your business to the next level. 

Click here to download Avaya IP500 Brochure

 There are a variety of different sets, peripherals, and applications offered for the IP Office. Click on each one to learn more.

 

Software Editions

Essential Edition

The IP Office Essential Edition is the foundation upon which to build your IP Office solution. Providing the necessary call handling and routing functionality for IP Office, Essential Edition helps ensure small businesses have the communications tools they need to operate effectively and efficiently.

Preffered Edition

IP Office Preferred Edition delivers intelligent communications capabilities that enable staff to collaborate easily and respond quickly to customers and colleagues. With Preferred Edition, businesses can use communications to establish a competitive edge – through intelligent call routing, sophisticated messaging, enhanced call handling and application integration.

Advanced Edition

IP Office Advanced Edition enables growing businesses to take advantage of Avaya’s industry-leading contact center expertise. For small to medium businesses that want to differentiate themselves through exceptional customer service, Advanced Edition provides customer service reps and their supervisors with the tools to effectively handle call volumes and gather and report valuable customer intelligence to help increase sales and agent productivity.

Read more on IP Office Collaboration Products
 


Applications

Avaya Phone Manager Pro application     Phone Manager Pro application

Avaya Messaging applications    Messaging Applications


Customer Call Reporter   Customer Call Reporter

One-X Portal   One-X Portal for IP Office
 

Avaya One-X