Avaya Contact Center (CCR)

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Avaya Contact Center (CCR)


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Avaya Contact Center (CCR)

IP Office Customer Call Reporter (CCR) is an IP Office application that collects and displays information on the current status of hunt groups and users that have been configured for IP Office Customer Call Reporter operation.

Avaya CCR allows supervisors to track & measure staff customer service and agent productivity levels through a browser based interface. The interface is intuitive and informative. Supervisors can set alarm notification levels, customize views with the statistics they care about most, and the generation of reports is simple - drag and drop, point and click. Recipients can receive reports in format of their choice - .doc, .xls, .pdf, etc. Though CCR can support up to 150 agents, 30 supervisors, and one administrator, the primary target market for the solution is the Small Business with less than 30 agents.